Pickup Scheduling — ShipNEX
Pickup Scheduling

Schedule Carrier Pickups—fast, reliable, and exception-aware

Book a pickup window, flag residential addresses, preview rates, and get confirmation codes—right from your dashboard.

What pickup scheduling is

Pickup scheduling lets you request a carrier driver—like FedEx—to collect outgoing parcels from your location during a selected time window. It eliminates ad-hoc drop-offs and ensures a first scan event is captured for tracking and billing.

Who uses it

B
Retailers & eCommerce
Batch pickups for daily order waves, consolidated labels, and manifesting.
W
Warehouses/3PLs
Multiple dock doors, recurring time windows, and high-volume compliance.
S
Small businesses
Home offices or storefronts with occasional shipping needs.

What you can configure

  • Carrier & Service (e.g., FedEx Ground)
  • Residential vs. Business
  • Ready/Close times
  • Pieces & packaging
  • Pickup notes/instructions
  • Optional signatures

How it works (end-to-end)

1
Enter pickup details
Address, contact, ready time, last available time, piece count, and any access notes.
2
Select carrier/service
Choose from available services; flag residential if applicable to set the correct expectations and surcharges.
3
Preview rate (optional)
Get an estimated pickup-related fee or shipment rate prior to booking.
4
Schedule pickup
We submit a request to the carrier API and return a confirmation code for your records.
5
Receive email confirmation
You and the site admin get a summary with times, pieces, and confirmation #.

Typical pickup timeline

Pickup Requested
You’ll see a confirmation number and a summary of your window.
Driver Dispatched
Carrier routes a driver within your ready/close times.
First Scan
Packages are scanned on pickup—tracking pages start updating.
Out for Sort
Shipments move to a local facility for linehaul and onward transit.

What you’ll need

Address & access

A complete pickup address and any access instructions (gate codes, loading dock info, apartment/unit).

Time window

A realistic ready time (when packages are sealed) and latest available time (when someone will still be on site).

Pieces & packaging

Piece count and basic packaging type (envelopes, small parcels, cartons, etc.).

Contact details

A contact name and phone number for the driver to reach if needed.

Rates & fees (overview)

Factor How it affects cost
Service level Ground vs Express—faster services may include higher pickup/transport fees.
Residential flag Residential pickups can include surcharges vs commercial locations.
Window & special handling Narrow windows and special instructions can impact availability and price.
Volume Higher piece counts can qualify for negotiated rates or scheduled pickup programs.

Tip: Use the “Preview Rate” feature before booking when available.

Best practices

Label & stage early

Have packages labeled and staged before the ready time so the driver can scan and go.

Be realistic

Choose a window that aligns with staff availability and your outbound cut-offs.

Add notes

Dock number, doorbell location, or “ring store next door” often prevents missed pickups.

FAQs

Do I need to ship with FedEx to request a pickup?
Pickup scheduling here targets FedEx services by default. If a shipment wasn’t created through us, you can still request a pickup if you have the correct account and service details. Some services may require an active label tied to your account.
What about countries without FedEx coverage?
Where FedEx isn’t available, we can enable regional partners if configured. The workflow is the same: choose carrier, set a window, and receive a confirmation.
Residential vs business—why does it matter?
Carriers route different equipment and pricing for residential locations. Marking this correctly helps avoid missed pickups or surcharges.
Can I edit or cancel a pickup?
Most carriers allow edits/cancellations until a cut-off before the window. Use your confirmation number and contact support if needed.
Do I get tracking immediately?
Tracking begins when the driver scans the package(s). You’ll typically see “Picked Up” or “In Transit” shortly after the collection.

Troubleshooting

Driver didn’t arrive

Check your window, confirmation number, and notes. If still unresolved, contact support to reschedule or escalate with the carrier.

No first scan

Occasionally first scans post at the facility. If no event appears after a few hours, share the confirmation number with support.

Wrong address

Cancel and rebook with the correct details. Address corrections mid-day are not guaranteed.

Heads-up: Carriers may apply surcharges for missed pickups, residential service, or narrow windows. By scheduling, you agree to the applicable carrier terms.