Track Shipment — What It Is, Why It Matters, and How to Use It

Track Shipment — What It Is, Why It Matters, and How to Use It

Live visibility from label creation to delivery. Reduce WISMO, resolve exceptions faster, and create a premium post-purchase experience.

What “tracking” means

Shipment tracking shows the real-time journey of a parcel from creation to delivery. It reads carrier scan events like Picked Up, In Transit, Out for Delivery, and Delivered and renders them in a clear timeline.

Why it matters

  • Customer confidence
  • Fewer support tickets
  • Early exception alerts
  • Proof of delivery
  • Operational analytics
Real-time status events from the carrier network

What you’ll see

Delivered
Today, 3:42 PM — Front door | Signature: J. Doe
Out for Delivery
Today, 8:11 AM — City, ST
Arrived at Local Facility
Yesterday, 10:53 PM — City, ST

How tracking works on our site

Enter one or many tracking numbers to get live status, a full event timeline, and clear exception flags. Mobile-first and privacy-friendly.

Single or Batch

Look up one shipment or paste a comma-separated list for bulk status checks.

Live statuses

We query the carrier API in real time. Latest events always float to the top.

Exception aware

Address issues, customs holds, delivery attempts, and weather delays are highlighted with next steps.

Supported numbers & carriers

FedEx tracking numbers are supported out of the box. Additional carriers can be enabled depending on lane and country availability. If FedEx doesn’t operate in a region, we’ll display available alternatives when configured. Core tracking concepts remain the same: a valid number in → event history out.

Common tracking statuses (quick glossary)

Movement

  • Label Created
  • Picked Up
  • In Transit
  • At Sort Facility
  • Out for Delivery
  • Delivered

Exceptions

  • Address Correction
  • Customs Hold
  • Weather Delay
  • Delivery Attempted
  • Damage Reported

Best practices for accurate tracking

Validate addresses

Prevent exceptions and reroutes by validating addresses at label creation.

Scan on pickup

Ensure the first physical scan so tracking starts cleanly.

Use signatures

For high-value items, require signature to avoid doorstep disputes.

FAQs

Do I need an account to track?
No. Anyone with a valid tracking number can view status. Accounts add batch tools, notifications, and analytics.
How fresh is the data?
Statuses post as carrier scans occur. Most updates are near real-time; rural areas may post with short delays.
“Label Created” hasn’t moved—what now?
It means the label is printed but not yet scanned by the carrier. If it persists 24–48 business hours, contact the sender.
What if the address is wrong?
We flag address exceptions when reported. Contact support promptly; mid-stream corrections may be possible (fees may apply).
What if there’s no FedEx service in my country?
We can show tracking via configured local/regional partners where available, or guide you to hub/forwarding options.
Can I track returns?
Yes. Return labels generate their own tracking history independent from the original outbound shipment.

Troubleshooting

Number not found

Double-check digits and spacing. New labels can take minutes to appear. Very old numbers may be purged from standard endpoints.

Exception or Attempted Delivery

Use the contact link we show to reschedule, correct addresses, or hold at location (when supported).

International customs hold

Confirm recipient ID/tax number and ensure the commercial invoice & HS codes are accurate.

For merchants: pro tips

  • Auto-notify at milestones
  • Exception alerts
  • Tag VIP/high-value
  • Hold at location
  • Weekly on-time audit

How to get started

1
Open Track Shipment
Find the tracker in your account or the site’s main navigation.
2
Enter tracking number(s)
Paste one or a comma-separated list for batch tracking.
3
Review status & timeline
See the latest event first, then expand for detailed scans.
4
Need help?
Use the on-page support link for address correction, reschedule, or claims.

Tip: Enable delivery notifications to reduce WISMO and keep recipients proactively informed.

Privacy-first: Tracking requests only use the data required to fetch shipment status. See our privacy policy for details on retention and third-party APIs.